General Terms and Conditions
I. In general
These Terms of Purchase are part of the Seller's obligation in accordance with the provisions of the Consumer Protection Act, and serve to inform the Buyer in a clear and understandable manner about a number of circumstances relevant for the conclusion, execution, termination of the contract, all in accordance with the legal regulations.
The term Seller refers to Karat craft for the production of jewelry and related products, Vl. Rene Krasnić Velicki and Vesna Krasnić, Sveti Rok 10, 31000 Osijek, OIB: 46780544410, web site: www.zlatarnicekarat.com.
The term Buyer also refers to: a classic consumer (a natural person who orders and pays for any product outside of any activity through web shop services present on the Seller's website), but also to Buyers of legal entities, craftsmen and traders individuals and natural persons who carry out business activities, but they are protected by the provisions of the Consumer Protection Act only if they purchase products unrelated to their business activities.
The seller operates in accordance with the laws of the Republic of Croatia.
By selling the seller through the website www.zlatarnicakarat,.com acts in his own name.
The terms of purchase form part of the contract concluded remotely together with the specifications and price of the purchased product, and before confirming the order for the purchase of a particular product, the Buyer will be asked to accept them/declare that he is familiar with them/agree, while after confirming the order (concluding the contract), they will be delivered to the Buyer as the content of the e-mail message confirming that the contract has been concluded. The Seller reserves the right to change the terms at all times, with these changes taking effect after publication on this website.
When the Buyer confirms and executes the order, the contract is concluded, and the Seller will immediately inform about the fact of concluding the contract by e-mail that the contract has been concluded.
A validly concluded contract requires the Buyer to be a person who has full business capacity.
The buyer is responsible for the completeness and veracity of the data entered when registering.
The terms of purchase are divided into the categories/information below.
In order to make a purchase on a web shop, registration is optional. It is only necessary to leave a valid e-mail address (the one to which you have access) in the first step of the checkout process, so that after entering the data necessary for the delivery, it is possible to send you a confirmation of the order.
If you do not want to enter the delivery address and payment information every time during the purchase, quick registration is recommended. It is necessary to enter only once a valid e-mail address, personal data (name, surname, address, zip code, place, phone number) and a password with which the user account is accessed. It can be an arbitrary series of characters - the longer it is, the more resistant it is to hacker punching.
If you are without ideas, on the Password generator website you can get the password generated.
After entering the requested information, you must place a check mark in the registration by clicking on the "Registration" field. The created user account remains registered in the system and is accessed by a combination of username and password on the "Login" page.
In case you forgot your password, you should click on "Forgotten password?" on the same page. You come to a page where you can leave your e-mail address with which you registered on the web shop, to which the system then automatically sends you a link to reset the password and get a new one. You can change it yourself later in your account settings since automatically created passwords are not easily 'memorable' (or just click YES when your browser asks you to remember the password entered so you don't have to enter it every time you sign in).
In short, after creating an account, each further purchase requires only a login with a username and password.
III. Main characteristics of goods
The main features of the goods: products are presented descriptively and in photos.
Photos of products are illustrative in nature, and they do not always have to correspond in all details to the products that are the subject of the order.
In particular, the seller points out that the visual identity of the product shown in the photo does not have to correspond to the appearance of the product in reality, especially given the monitor settings on the Buyer's computer, differences in color perception as the Buyer sees them on the screen, etc.
In the case of the above discrepancy between the product shown in the photo and the supplied product, it is not a product defect.
Product data (product description, price, etc.) displayed on the website www.zlatarnicekarat.com are subject to bugs, irregularities in the operation of the application, other technical irregularities, typographical errors, etc. In case of obvious errors or malfunctions regarding the product data presented on the www.zlatarnicekarat.com, the Seller reserves the right to unilaterally terminate the contract.
The subject of the order can only be products that are indicated in the order to be available and available.
IV. Product Price
The prices highlighted on the www.zlatarnicekarat.com website are expressed in KUNA, including VAT. If due to an error or oversight, the price published on the web store "www.zlatarnicekarat.com" is incorrect or has since been changed, Karat craft for the production of jewelry reserves the right to modify, in which case it will inform the Buyer about the change or correctness of the price and allow him, if he wishes, to cancel his order.
In the case of e-banking payments and a general payment slip, payment costs and/or interbank transactions are not included in the price.
V. Shipping costs
Shipping costs on the territory of the Republic of Croatia are 25.00 for express delivery and 40.00kn for delivery + payment on delivery.
In the case of choosing a payment on delivery, the total shipping cost is 40,00kn, regardless of the total amount of the order.
In case of inability to deliver orderly to the address of the Buyer indicated by the Buyer, the Buyer bears the costs of re-delivery to the same or other address depending on what information the Buyer will provide to the Seller when checking the delivery of the order.
VI. Costs of using means of remote communication
The seller does not have any additional costs of means of remote communication.
VII. Payment conditions and deadlines, conditions of delivery of goods, time of delivery of goods
Products are ordered by selecting, using menus and filling in an electronic form. The buyer can order and purchase the product as registered or unregistered user. The product is considered ordered when the Customer goes through the entire order process.
Payment for ordered products can be done in the following ways:
- General payment slip
- Payments on delivery: The delivery man will come to your address with the parcel and ask you to hand over the amount that the Sender requested to be charged on delivery. Payment is possible only in cash. In case of payment on delivery, the Buyer will pay the total shipping cost of 30,00kn.
- Credit card payments: Payment directly online, using the most modern credit card payment service: American Express, Visa, MasterCard, Maestro and Diners. The transaction will be done through CorvusPay.
In case of payment by credit card, general payment slip and e-banking, payment must be made no later than the time limit indicated in the e-mail confirming that the contract has been concluded.
If the Buyer does not receive a notification that the contract was concluded after the completion of the ordering process suggests that it be checked:
- Is the message in junk/spam folder
- Is the mailbox full
In the event that the payment is not made within the specified period, the Seller will also act on the subsequent payment made outside the deadline by delivering the purchased products, and if he cannot make the delivery for justified reasons, the contract will unilaterally terminate and refund the paid funds.
If the payment is duly made and visible in the Seller's account, the Seller will access the delivery of the ordered products.
We deliver ordered products through various domestic delivery services. Delivery will follow no later than 10 working days. The delivery period begins to run from the visible payment in the Seller's account. If there is an inability to deliver the selected product due to the fact that the product is no longer there, the Seller is obliged to notify the Buyer immediately, and the Buyer has the right to terminate the contract and request a refund or agree to a subsequent delivery period.
We will endeavour to deliver all ordered items in one package. If this will not be possible due to the stock condition, we reserve the right to deliver in several shipments.
Delivery deadlines do not count:
- order/request reception day
- delay time due to incorrect and incomplete Customer address
- delay time due to force majeure or other reasons for which the Seller is not guilty
- non-working days if they represent the beginning or end of the deadline
In the event that the ordered product is paid on delivery, the Seller will approach the delivery of the goods according to the above deadlines that run from the confirmation of the order, and the Buyer is obliged to make a payment at or before the immediate pick-up of the product.
VIII. Unilateral termination of the contract (replacements and refunds)
The buyer who concluded the Distance Agreement in the manner described above has the right, without giving reasons for this, to unilaterally terminate the contract within 14 days. The period of 14 days begins to run from the date on which the Buyer or a third party designated by the Buyer, who is not a carrier/courier, is handed over the goods that form the subject of the contract.
If you do not like the ordered item for any reason and want to return it, you can do so by sending us the item by post (registered shipment) and filling out the form that you can find here. Upon receipt of the item, the funds will be returned to your account within 14 days. If you want a replacement, send us the jewelry by post and highlight in the shipment which item you want in exchange.
Return the goods by post in the registered , or in person to zlatarnica Karat, County 16, 31000 Osijek.
IX. Liability for material defects/Complaint
The Seller is responsible for the material defects of the things he sells on his website in accordance with the positive regulations of the Republic of Croatia, especially the Law on Obligatory Relations.
The ordered products are packaged in such a way that the usual manipulation in transport/delivery is not damaged.
In the event that the shipment is damaged in transport, such damages are visible when picking up the shipment, in which case we suggest that the shipment is not picked up by the Buyer. We ask customers to contact us to check the condition of the shipment as soon as possible and send a new one.
In case of a visible shortage of products when picking up the shipment, the Buyer is not obliged to take over the delivered product, may refuse receipt, and shall not bear the costs of delivering such a product. It is believed that the products duly received by the Buyer did not have a noticeable defect. The buyer is entitled to complaint in relation to material defects within the deadlines and for the reasons prescribed by the provisions of the Law on Mandatory Deadlines. The buyer can send a written complaint or complaint to the e-mail email@example.com with the indication "Complaint".
The Seller will consider the complaint valid if the product inspection determines that it corresponds to the conditions for complaint in accordance with the Law on Mandatory Relations and the Consumer Protection Act. In this case, within 15 days of receipt of the valid complaint, it will replace the product or refund the entire amount paid. If, however, he finds that the complaint is not valid, i.e. if the complaint refuses, it will notify the Buyer within 15 days from the date of receipt of the complaint.
Download the information form for unilateral termination of the contract here.
X. Contract Duration
The contract concluded by the Buyer with the Seller is a one-time contract for the sale of products remotely consumed by the delivery of the goods and the payment made by the Buyer, in case it is not terminated. These Terms of Purchase are an integral part of the contract.
For products subject to warranty, a warranty period will be specified in addition to each individual product.
XII. Privacy and Data Security Statement
These rules determine and regulate how the seller uses, and protect all information that Buyers provide to them when using the website www.zlatarnicekarat.com
Personal data is any information relating to a specific natural person or natural person that can be determined. In particular, personal data are considered to be all data establishing the identity of the Buyer (e.g. first and last name, e-mail address, residential address, etc.).
The processing of personal data is any action or set of actions performed on personal data, whether by automatic means or not, such as collecting, recording, organizing, saving, adapting or modifying, withdrawing, viewing, using, detecting through transmission, publishing or otherwise made available, classifying or combining, blocking, deleting or destroying, and carrying out logical, mathematical and other operations with that data.
By registering on the website www.zlatarnicekarat.com by purchasing as a guest or accessing the site itself, the Buyer gives consent for the seller to process his personal data specified in the registration form, as well as the order information, as well as the data available in the process of paying for the service, etc. The same data are used for the purpose of concluding the contract, and for the purpose of introducing the seller to the purchase habits of the Buyers, as well as for informational purposes, and for the purpose of promoting the services and products of the seller.
The Seller undertakes to protect the privacy of the personal data of all Buyers, and will act with them in accordance with the Personal Data Protection Act, i.e. other applicable regulations. All of the above personal data may not be unauthorised by the Seller or made available to third parties, except in cases where a special law allows it or is necessary for the purpose of realizing contractual obligations. All seller employees and business partners are responsible for respecting the privacy principles.
In case of change of any of the personal data (e.g. place of residence, delivery address) recorded at registration, the Buyer is obliged to inform the Seller about the change at the e-mail address firstname.lastname@example.org. In the event that the Buyer no longer wants the seller to process the data of the same in any way, and requires the deletion of information about it, he must inform the seller, via e-mail to the e-mail address email@example.com
In order to make the visit to this website as pleasant, functional and convenient as possible, this website stores on your computer a certain amount of information, so-called cookies. They serve to make the website work optimally and to improve your browsing and usage experience.
We use Google Analytics to process this data for analytical purposes. In accordance with the agreement with us, Google does not use this information for any other purpose and acts as a processor solely at our behest. In accordance with its membership in the so-called Privacy Shield program, Google takes all necessary measures to protect data. The service provider is:
1600 Amphitheatre Pkwy
Mountain View, California 94043, USA
More information about the "Privacy Shield" program can be found on the data protection agency's website.
If you block them through your internet browser options, you will still be able to browse the website after that, but some options will not be available to you.
What is cookie?
A cookie is part of the information stored on your computer, mobile phone or tablet, which can be delivered directly by the website you visit (first-party cookies) or in cooperation and for the purposes of the website by a third party (third-party cookies). As a rule, cookies store your settings, settings for the website, etc.
After you open the website again, your internet browser sends back cookies belonging to this website. This allows the page to display information tailored to your needs. Cookies can have a wide range of information, including some personal information. Such information can only be saved if you enable it.
The website itself cannot gain access to information that you have not given them and cannot access any other file on your computer.
How to disable them?
If you want to disable the storage of cookies on your computer, you can do so. The act of blocking itself could have a negative effect on the use of the website. To turn off cookies, it is necessary to adjust the settings and configurations of your internet browser. In the browser menu, select help and information about cookies, and follow the instructions.
Here you can find links to the instructions for managing the cookies of the most popular browsers - Firefox, Chrome, Safari.
What are temporary cookies?
Temporary or session cookies are removed from your computer upon closing the internet browser. Websites use them to store temporary data.
What are persistent cookies?
Persistent or saved cookies remain on your computer after the internet browser program is closed. With them, websites store information, such as your login name and password, so you don't have to log in every time you visit a particular place.
XIII Online Payment Security Statement
When paying on our web store, use CorvusPay – an advanced system for safely accepting payment cards online.
CorvusPay ensures the complete confidentiality of your card data from the moment you enter it into the CorvusPay payment form. Payment data is forwarded encrypted from your web browser to the bank that issued your card. Our store never comes into contact with the complete information about your payment card. Also, data is inaccessible even to employees of the CorvusPay system. The isolated core independently transmits and manages sensitive data, keeping it completely secure.
The payment data entry form is provided by the SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all the requirements related to the security of online payments prescribed by leading card brands, i.e. operates in accordance with the standard – PCI DSS Level 1 – the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, your bank additionally verifies your identity with a token or password with the validity of the card itself.
CorvusPay considers all the information collected to be a bank secret and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely secure, and their privacy is guaranteed by state-of-the-art safeguards. Only the data necessary for the performance of the work is collected in accordance with the prescribed demanding procedures for online payment.
The security controls and operational procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring and due diligence to prevent network vulnerabilities, and planning implementation of information security provisions, they permanently maintain and improve the level of security of the system by protecting your card data.
XIV. Platform for online dispute resolution of the European Union
With special regulation of the European Union, from 15.2.2016 across the entire EU, disputes related to online shopping will be possible to resolve through the ODR platform, which you can access here.
This means that if you encounter a problem during online purchases within the EU (defective product, inability to replace products, etc.), you can file your complaint in a faster and simpler way at the link above.
The platform can be used by both consumers and traders, and objections can be lodged in any of the 23 official EU languages.